Need Help?

You can contact us via the ticketing system accessible via the 24/7 Support section in your Account Panel, via email at support@suresupport.com, or through the live chat on our website. We strongly encourage our customers to use the ticketing system because it’s designed to help us process customer requests securely and quickly. Our average response time for tickets is 7 minutes.

The site migration service is offered with each new hosting account purchase. To initiate the process, you need to post a support ticket during the first 100 days of your hosting subscription. Our support team will check the website and request access to your previous host, so that they can get the required files and/or databases. Please note that we perform website transfers and reconfigurations to the best of our abilities, but sometimes there are factors beyond our control which may affect the successful completion of a website transfer, or its reconfiguration to work on our end. Such factors include, but are not limited to:

Limitations or technical issues at the remote host that affect the ability to:

– access the service on their end;
– create a proper backup;
– maintain a stable FTP/SSH connection to/from their server.

Website customizations that require deeper understanding of the underlying website/code structure.

The information we request from you is used solely for the purpose of migrating your website. We follow strict procedures, and none of the credentials you provide will be shared with third parties, nor used by us for any purposes other than completing the migration of your website and making sure it works properly on our end.

Most of our customers find that our Business plan provides the best value. It offers lots of disk space (100 GB) which is enough for big websites and quite a few large mailboxes (up to 10 GB per mailbox on the Business plan / 30 GB on the Business Plus  Plan!).

We operate servers on three continents – Asia, Europe, and North America. This gives you versatility when purchasing your account. We would recommend that you choose the data center depending on the physical location of the target audience of your website. 

Yes, you can have your domain registered elsewhere and still use our hosting service. You just need to point the domain to your account with us by updating its name servers to the ones listed in the Welcome email you will receive after purchasing the account. You can update the name servers through the registrar company for your domain. During the order process, select the option “Use my already registered domain”. If you wish to use a third-party DNS service, you would have to manually update the A and MX DNS records to point them to our server.

You can transfer your domain here provided that it’s eligible* for transfer and we offer registration services for that TLD (a list of the TLDs available for registration is available on our domain page). You need to unlock the domain at the current registrar, as well as obtain its EPP authorization code. If you have an Account Panel, you can order a domain transfer from the Order menu -> Order / Transfer Domain. Alternatively, you can provide us with the EPP code, and we will generate the transfer order for you. The transfer procedure does not interrupt the operation of the domain name in any way, and your website and email will be working at all times. We will notify you as soon as the transfer is completed.

*For a domain to be eligible for transfer, the following conditions must be met:
– The domain name has to be at least 60 days old, i.e. two months must have passed since its initial registration.
– The domain name must not have expired. If your domain name has recently expired, you need to renew it with the current registrar before you can transfer it away.
– Since transfers may take several days to complete, you should make sure that there is sufficient time until expiration. We recommend that you start transferring your domain name at least 7 days before the expiration.